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Virginia Malm
★★★★★
10 months ago
A dear family member was admitted to this facility, and what a difference the intervention at The Wave has made! The admissions process was smooth and seamless, everyone was genuinely caring and concerned for her well-being, and we feel … More like she is on the right track to being able to maintain her progress even after leaving the facility! We, as a family, cannot express how truly thankful we are to have found the compassionate care that our loved one needed for her mental health needs!
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Jayla Boutin
★★★★★
11 months ago
I was at The Wave for two months. Almost every staff member I came in contact with was very kind and helpful when I needed them to be. The intake process took a long time, just because they had to go through all of my luggage and ask some … More background questions. I will tell you though: it's hard. It's a hard thing to stay in a house (that isn't your own) with a bunch of women you don't know for a month, just to improve your mental health.
But, I did it. I went on great outings, did multiple sessions of group therapy everyday, along with seeing my personal therapist twice a week, and I also did ART (another form of therapy) while I was there. The nurses were stellar and all had my best interest at heart. None of them were rude or harsh in any way. The techs were the same; they're all very hard-working and I can tell how hard they work every single day.
I only had two major issues while I was at the wave: the psychiatrist, and an incident that had happened amongst the women.
The psychiatrist at the wave could not care less about her job and her clients. I met with her once a week, over zoom, and she could barely look me in the eye. She completely invalidated my newest mental health diagnosis, "because it wasn't done by a professional, and your therapist isn't a professional"; she was also just very rude and snippy whenever my mom tried to get involved with my treatment, sneerily telling her she's not a pharmacist and that she "doesn't know anything about medicine". Overall, she's a very rude individual and I hope someday they hire someone else to take her place.
The other thing was an incident involving me and another woman while we were there. I had $60 stolen out of my room, and she had $20. However, despite me getting fully reimbursed, it isn't something that should've been able to happen in the first place. I walked around this place for weeks feeling so comfortable with everybody around me, and having my money stolen, knowing it was one of the women in the house, was very disheartening to me.
However, I will tell you one thing. In the two months I was there, I met so so many amazing women and watched so many of them leave. I have never met a nicer group of women in my entire life, and that is something I will remember for the rest of my life.
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Patricia Hite
★★★★★
9 months ago
The Wave is amazing and helped me get through my issues with PTSD, Anxiety and Depression. They give you tools to practice and use to get you through episodes. There is no magical cure for these issues. They spend 30 plus days teaching … More you the tools you need to navigate life's ups and downs.
The tools that you learn here take practice and a willingness to give it a try. The tribe of amazing women you meet who completely understand you is unimaginable until you are actually here. I am so glad I went. The 30 days I spent at the Wave helped me become a better mom, a better wife, a better boss, a better employee and a better citizen. You cannot pour from an empty cup and mine was completely dry. Yes, it is very expensive. That expense is what kept me from going sooner. But I encourage you to talk to them and look into payment plans. They worked with me because they wanted to help me get better.
There are logistical issues here and there just like any company in the country. But the staff is amazing and very willing to adjust. Raven made several changes the same day when issues came up in the weekly community meetings with the residents. They are trying to make a positive impact in the world of mental health where unfortunately, help is so limited and is often more damaging. We truly need more facilities like the Wave in this country.
The ART (Accelerated Resolution Therapy) I received at the Wave changed my life. If you suffer from PTSD, you have no idea all of the areas of your life that it effects, including your physical health. If you have PTSD, I beg you to look into this.
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Mrs B. Cole
★★★★★
11 months ago
We were at a complete loss when my daughter had another breakdown and I didnt know where to turn. The facilities that she had been too in the past had offered her nothing more than a cold sandwich, a cot, and close interactions with male … More patients who were older and intimidating. I wanted her to go to a place like the celebrity types go too-only I dont have celebrity money. I wanted her to go to a place where SHE would be taken care of, her entire being and not just her diagnosis. I found that at The WAVE. The first phone call was so supportive and I was surprised that even on a weekend someone was available to answer my questions. We went on a tour that Monday and I was impressed with the building and the way everyone greeted us. Of course this type of care comes at a cost. But the process was explained to me beforehand. They offered a payment plan that was reasonable and I took it. I was surprised that a place of this caliber would even consider doing that, taking payments over a period of time. But they did. And I am grateful. I will always be grateful. My daughter was saved. She is learning how to manage, how to cope and how to live. But even more so she is learning how to just BE HERSELF. I will forever be grateful for this facility, and the people.
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Elizabeth Carter
★★★★★
a year ago
The wave admission process has been great so far! Debbie is so amazing, caring and helpful. I grateful to have been led here.
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kya bay
★★★★★
2 years ago
The staff is amazing! They worked fast and hard to help me get my sister in ASAP. She was lost and i didn’t know where to turn. They made the process of admitting easy. They fought with her insurance to ensure she was be able to come in. … More They even worked out a payment plan for her portion and made sure she was not stressing those things so she could focus on her treatment. She has made remarkable turn around sense her stay there. They even check on her monthly and offered us family sessions. They went above and beyond and with all the problems with insurance companies they made it easy for her to get the help she needed. Our family is forever grateful. I would recommend this place to anyone. They actually care! I would personally like to thank The owner Chris for not making us wait and allowing us to get her in so fast. You can tell when someone has good intentions.
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Robert Santos
★★★★★
2 years ago
There are not enough words to express how thankful we are to have found The Wave for our daughter when we needed help for her. The staff are amazing! We brought her in on a holiday weekend, and they rallied around her with such a caring … More and upbeat attitude to make her feel safe and welcome. The place is beautiful and clean, and our daughter felt safe and cared for during her month long stay. We would not hesitate to recommend this facility to anyone. We only wish there were more treatment centers like this one!
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Taylor Steelman
★★★★★
a year ago
Great staff highly recommend my sister got emotionally damaged after her husband left her for another man so we signed her in here and was very pleased with all the staff and her out come
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Veronica Bolte
★★★★★
2 years ago
I am an outside vendor and I am so grateful to the wave. They are wonderful here. The staff and the facility are very accommodating to help out in any way. The clients here are receiving such a wonderful service . The facility is serene … More and beautiful. The staff are kind and from what I have been exposed to work really well together. I look forward to coming here as a vendor. There truly needs to be more of these facilities and staff just like the people here .
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Jamie Berman
★★★★★
2 years ago
This facility took GREAT care of a very closed loved one of mine. She went in a total mess & came out like a new person! I can't thank The Wave enough for all their help & expertise. They literally changed my loved one's … More entire life for the better!!!
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William Hunter
★★★★★
2 years ago
The Wave did for my daughter what she could not do for herself and that was to get her back on the beam and into main stream of life again. We opted for the intensive out patient program that meets 5 days a week and that was exactly what … More she needed. I’d recommend the Wave to anyone that suffers from depression, anxiety and and or panic attacks like my daughter. The change in her over 4 short weeks is truly remarkable!
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April Mullis
★★★★★
2 years ago
The administration and staff here are amazing . One of my biggest concerns coming here was the cost especially since I'm from out of state but they were very reasonable with me with payment plans with my stay while I'm here and … More making it affordable so I could get the treatment that I needed. They truly care about your well being and making sure that while you're here that the cost is that last thing on your mind.
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Christine Fedeli
★★★★★
2 years ago
I knew I had to go somewhere, but where I live has nothing at all that fits me. The whole me. So I filled out the questionnaire and Before I knew it the nicest most compassionate lady returned my call. Without Debbie I dont know where I … More would be tonight. I have only been here at The Wave in Clearwater for 10 days, I cant remember all of the staff's names. Everyone and I do mean everyone that works at the wave is incredibly. There is always someone cleaning, filling snacks for the clients and most importantly everytime a staff member walks past you they Acknowledge you every single time. I will write another review but I can tell you now that without Debbie I wouldn't be here today I love this place!
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M. Fig
★★★★★
2 years ago
I’ve been plagued by MI for 20 years. I went unmedicated for the last 2.5 years because I was tired of trying news meds and methods and nothing worked. Then came The Rona, and I was the captain of the spiral squad, drinking and using RX … More drugs recreationally (just keeping it real). I didn’t want to be “here” anymore. I was deeper in depression than I had ever been, my family was suffering because of this. I wasn’t the mom & wife they needed and deserved me to be.What I needed was a place that treated MI first and anything else secondary, not the other way around. I couldn’t find anything in the US that came close to The Wave.One night I came across an ad on Facebook for The Wave. It sounded too good to be true. I submitted my information and the next day I received a call. I spoke with D and she explained everything. I worried that I wouldn’t be able to afford the treatment since I got laid off in April, she had me speak with Chris (CEO) and we came to an agreement because he didn’t want money to get in the way of me getting better.I arrived and was in treatment for 5 weeks from May to June 2020. The Wave helped me get out of the dark hole I was in. The modalities they use are amazing and they address the mental, physical, emotional and spiritual parts of a woman. The house (facility sounds too clinical) is gorgeous and has more of a spa vibe.Once done with the residential portion, I continued attending groups via telehealth, this helped me with the transition back to my home life.From the very first contact I had, follow up was great. R, the Clinical Director holds a community meeting every week and is very open to suggestions on how the program can be better and any issues that are going on. She gets things done and I appreciate her for that.The Therapist each have their unique skill set and day/night personalities, which is great. The Staff that works there really care about their job. Those that don’t fit the culture or are just there for a paycheck don’t last. My favorites are A, (Lead CSR), T (CSR), L & A (Night CSR), and A (Holistic Healer). The admission girls (D & K) are lovely and are ready to answer any and all questions that come up.I am forever grateful to them. I came home ready to be fully present in the moment with my family and without a cloud constantly hanging over my head.If you are in need of getting your life back together, and are really ready to be open-minded and do the work, this is the place to go!I’ve seen some reviews that say all they care about is money, this is not true. While people need to remember they are a business, and obviously need funds to run the house, I can’t remember how many times I was told money wasn’t an issue, when I kept stressing myself out about it. I experienced it personally and saw what they did for other girls. Now, if you don’t ask - the answer will always be NO.#trusttheprocess #ridethewave
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Michelle Lauren
★★★★★
3 years ago
I don’t think I have adequate words to truly express how grateful I am to The Wave and all of its therapists, staff and truly amazing clients; I have met in my journey towards healing my trauma. I could barely walk almost 3 weeks ago, … More when I came to The Wave out of desperation for someone , anyone... to help me with my trauma. Now I have a massive improvement ; due to an amazing therapist & healer with a Masters degree in so many modalities , as well as Registered Nurse, Ann.They have amazing holistic based healing, combined with conventional researched based healing, CBT, DBT, A.R.T. and most importantly, for me: group based therapy. I have unfortunately, been to multiple eating disorder /mental health/trauma residential programs that were horrific. The Wave is a pioneer in the treatment of women only trauma based therapy. Yes... they have some growing pains because it’s a new facility , but Trust me .. this is the Hilton compared to other programs in The Tampa Bay area.My focus is on healing myself completely. Even in the mist of a national pandemic, they have gone above and beyond for me ; as well as other clients. I am empowered and excited to go to therapy .. I can’t believe I am saying that. Trauma therapy is hard work.. it’s a difficult journey , but I can tell you from my own experience .. this facility is the best of the best. I can’t thank their team enough.