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Erica C
★★★★★
2 months ago
I did residential treatment at The Wave and then stepped down to PHP and IOP. My experience in residential was incredible.
From daily groups to outings to lifelong friendships, The Wave truly had it all. Not every day was good there but … More every day I could find purpose in being there. I also loved the emotional support dogs some of the therapists had/residents. Some of the outings we went on included a dolphin boat ride and to the aquarium.
The support from the entire staff really helped to create a supportive atmosphere. The techs were simply incredible and always were up to talk about anything— from life problems to your pets! They were always available to us and would drop anything for us if we needed them. The therapists were also always available if you needed a quick check in outside of your scheduled appointment and Raveen would always ensure everyone was alright, even offering her time to us as well. The night nurses were simply incredible too and I have so many fond memories of standing at the nurses station chatting away. They also provide check ins post discharge to ensure you’re still doing okay. Finally, the admissions team works really hard to make your insurance cover the stay and also works hard to create a payment plan for whatever insurance won’t cover, which took off so much stress from me.
The other important aspect of The Wave was the lifelong friendships I created during my stay. Even months after discharge, I still talk to so many of the fellow residents there and we constantly check in and share updates, which is what is really special to me.
Overall, I am so grateful for the time I spent at The Wave. I have never felt so stable in my life and I thank a lot of that to them. They were there when I was drowning and they were there when I was celebrating. The info I learned from the daily groups and the relationships I had with the staff I will not soon forget.
If you’re considering going to The Wave, I simply hope you do it. It was the best decision I ever made in my recovery to heal.
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Fernando Targa
★★★★★
2 months ago
My dear friend spent some time in Residential and she made great progress. Private rooms, private bathrooms and the location is very convenient. The clinical staff has a great reputation when it comes to treating women experiencing mental … More health issues.
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Emily Fox
★★★★★
a month ago
Everyone that worked at the wave was very professional. It was very clean, warm, and inviting. I learned so much about myself and my underlying issues that were creating problems in my own life! I left with a new outlook on my life and … More how to cope with every day struggles more efficiently! Thank you to The Wave and their wonderful staff! A++++++
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Virginia Malm
★★★★★
a year ago
A dear family member was admitted to this facility, and what a difference the intervention at The Wave has made! The admissions process was smooth and seamless, everyone was genuinely caring and concerned for her well-being, and we feel … More like she is on the right track to being able to maintain her progress even after leaving the facility! We, as a family, cannot express how truly thankful we are to have found the compassionate care that our loved one needed for her mental health needs!
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Jayla Boutin
★★★★★
a year ago
I was at The Wave for two months. Almost every staff member I came in contact with was very kind and helpful when I needed them to be. The intake process took a long time, just because they had to go through all of my luggage and ask some … More background questions. I will tell you though: it's hard. It's a hard thing to stay in a house (that isn't your own) with a bunch of women you don't know for a month, just to improve your mental health.
But, I did it. I went on great outings, did multiple sessions of group therapy everyday, along with seeing my personal therapist twice a week, and I also did ART (another form of therapy) while I was there. The nurses were stellar and all had my best interest at heart. None of them were rude or harsh in any way. The techs were the same; they're all very hard-working and I can tell how hard they work every single day.
I only had two major issues while I was at the wave: the psychiatrist, and an incident that had happened amongst the women.
The psychiatrist at the wave could not care less about her job and her clients. I met with her once a week, over zoom, and she could barely look me in the eye. She completely invalidated my newest mental health diagnosis, "because it wasn't done by a professional, and your therapist isn't a professional"; she was also just very rude and snippy whenever my mom tried to get involved with my treatment, sneerily telling her she's not a pharmacist and that she "doesn't know anything about medicine". Overall, she's a very rude individual and I hope someday they hire someone else to take her place.
The other thing was an incident involving me and another woman while we were there. I had $60 stolen out of my room, and she had $20. However, despite me getting fully reimbursed, it isn't something that should've been able to happen in the first place. I walked around this place for weeks feeling so comfortable with everybody around me, and having my money stolen, knowing it was one of the women in the house, was very disheartening to me.
However, I will tell you one thing. In the two months I was there, I met so so many amazing women and watched so many of them leave. I have never met a nicer group of women in my entire life, and that is something I will remember for the rest of my life.
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Patricia Hite
★★★★★
a year ago
The Wave is amazing and helped me get through my issues with PTSD, Anxiety and Depression. They give you tools to practice and use to get you through episodes. There is no magical cure for these issues. They spend 30 plus days teaching … More you the tools you need to navigate life's ups and downs.
The tools that you learn here take practice and a willingness to give it a try. The tribe of amazing women you meet who completely understand you is unimaginable until you are actually here. I am so glad I went. The 30 days I spent at the Wave helped me become a better mom, a better wife, a better boss, a better employee and a better citizen. You cannot pour from an empty cup and mine was completely dry. Yes, it is very expensive. That expense is what kept me from going sooner. But I encourage you to talk to them and look into payment plans. They worked with me because they wanted to help me get better.
There are logistical issues here and there just like any company in the country. But the staff is amazing and very willing to adjust. Raven made several changes the same day when issues came up in the weekly community meetings with the residents. They are trying to make a positive impact in the world of mental health where unfortunately, help is so limited and is often more damaging. We truly need more facilities like the Wave in this country.
The ART (Accelerated Resolution Therapy) I received at the Wave changed my life. If you suffer from PTSD, you have no idea all of the areas of your life that it effects, including your physical health. If you have PTSD, I beg you to look into this.
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Mrs B. Cole
★★★★★
a year ago
We were at a complete loss when my daughter had another breakdown and I didnt know where to turn. The facilities that she had been too in the past had offered her nothing more than a cold sandwich, a cot, and close interactions with male … More patients who were older and intimidating. I wanted her to go to a place like the celebrity types go too-only I dont have celebrity money. I wanted her to go to a place where SHE would be taken care of, her entire being and not just her diagnosis. I found that at The WAVE. The first phone call was so supportive and I was surprised that even on a weekend someone was available to answer my questions. We went on a tour that Monday and I was impressed with the building and the way everyone greeted us. Of course this type of care comes at a cost. But the process was explained to me beforehand. They offered a payment plan that was reasonable and I took it. I was surprised that a place of this caliber would even consider doing that, taking payments over a period of time. But they did. And I am grateful. I will always be grateful. My daughter was saved. She is learning how to manage, how to cope and how to live. But even more so she is learning how to just BE HERSELF. I will forever be grateful for this facility, and the people.
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Elizabeth Carter
★★★★★
a year ago
The wave admission process has been great so far! Debbie is so amazing, caring and helpful. I grateful to have been led here.
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kya bay
★★★★★
3 years ago
The staff is amazing! They worked fast and hard to help me get my sister in ASAP. She was lost and i didn’t know where to turn. They made the process of admitting easy. They fought with her insurance to ensure she was be able to come in. … More They even worked out a payment plan for her portion and made sure she was not stressing those things so she could focus on her treatment. She has made remarkable turn around sense her stay there. They even check on her monthly and offered us family sessions. They went above and beyond and with all the problems with insurance companies they made it easy for her to get the help she needed. Our family is forever grateful. I would recommend this place to anyone. They actually care! I would personally like to thank The owner Chris for not making us wait and allowing us to get her in so fast. You can tell when someone has good intentions.
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Robert Santos
★★★★★
3 years ago
There are not enough words to express how thankful we are to have found The Wave for our daughter when we needed help for her. The staff are amazing! We brought her in on a holiday weekend, and they rallied around her with such a caring … More and upbeat attitude to make her feel safe and welcome. The place is beautiful and clean, and our daughter felt safe and cared for during her month long stay. We would not hesitate to recommend this facility to anyone. We only wish there were more treatment centers like this one!
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Taylor Steelman
★★★★★
a year ago
Great staff highly recommend my sister got emotionally damaged after her husband left her for another man so we signed her in here and was very pleased with all the staff and her out come
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Veronica Bolte
★★★★★
3 years ago
I am an outside vendor and I am so grateful to the wave. They are wonderful here. The staff and the facility are very accommodating to help out in any way. The clients here are receiving such a wonderful service . The facility is serene … More and beautiful. The staff are kind and from what I have been exposed to work really well together. I look forward to coming here as a vendor. There truly needs to be more of these facilities and staff just like the people here .
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Jamie Berman
★★★★★
3 years ago
This facility took GREAT care of a very closed loved one of mine. She went in a total mess & came out like a new person! I can't thank The Wave enough for all their help & expertise. They literally changed my loved one's … More entire life for the better!!!
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William Hunter
★★★★★
3 years ago
The Wave did for my daughter what she could not do for herself and that was to get her back on the beam and into main stream of life again. We opted for the intensive out patient program that meets 5 days a week and that was exactly what … More she needed. I’d recommend the Wave to anyone that suffers from depression, anxiety and and or panic attacks like my daughter. The change in her over 4 short weeks is truly remarkable!
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April Mullis
★★★★★
3 years ago
The administration and staff here are amazing . One of my biggest concerns coming here was the cost especially since I'm from out of state but they were very reasonable with me with payment plans with my stay while I'm here and … More making it affordable so I could get the treatment that I needed. They truly care about your well being and making sure that while you're here that the cost is that last thing on your mind.